Anonymous

Lycamobile Customer Care Review

Customer service is *** I was on the phone for 4 hours and 15 minutes to speak to some
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Reason of review:
Poor customer service
Bartlett Koc
map-marker Kansas City, Missouri

Very bad experience with Lyca mobile US

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I called them and the guys literally mean that leave that Lyca mobile network and goto other network we have a lot of issues here. I was having issues with short code sms from bank.

SO i first called my bank about it they said there is no issue from our side your network is blocking short code sms. then i called the customer service about that they said we have issues with short code and we are unable to resolve it we are trying to resolve it I asked when you will resolve that issue then the guy literally means that go to other network as it will take time to resolve this issue.

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Cons:
  • Worst customer service ever
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

Customer service is not at all good.

Anonymous

Lycamobile Customer Care Review

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On 11-12-2016 i called lycamobile because i needed assistance. It took half hour and they hang up on me twice. $ 29 d. Service i never got data. I cancelled their service. Their very rude.
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Reason of review:
Poor customer service
Anonymous
map-marker London, England

Worst customer service plus they are theirs they steal people's money

Hi I would like to let everyone know how much a thief lycamobile is last week I topped my phone up Five pound exactly the next day took my phone for repair came home put thief lycas sim in my fone connected to my wfi went to make a call all my credit was gone tried phoning thief lyca finally half an hour later get somebody explain to them what has happened the person also found it weird that in 2mins my credit had drained told me to give her 24 hours and that she would escalate the to a higher department called back after 24 for hours had a very rude person on the fone no wanted to even listen who even put the phone down in my face although if they had understandable English would have been a bonus so I tried ringing again got through to another english speaking person again was told to wait another twenty fours hours which now is up I tried again today to only found that the thief will not refund my money to every one out there be aware they take your money without you even using the credit they have the worst customer service I have recorded there every convo but trust they ARE RUDE IGNORANT PEOPLE I HOPE THEY CHOKE ON MY FIVER ALL THE BASTARDS BEWARE THEY ARE THIEFS
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Loss:
$5
Cons:
  • Customer is treated like garbage
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Lycamobile Mobile Phone Service Review

I pay all ready in store $29.00 I won't to refund money $31.85 cradit card
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Lycamobile Phone Service Review

I got lycamobile plan just 5 days ago since then I can not make a call or receive any call I talked to customer service several time every time they give conformation number and told me call after 24 hours but never fix the problem. lycamobile is a worste company in the world.
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Reason of review:
Bad quality
Anonymous

Short Review on November&nbs-05:00;30,&nbs-05:00;2016

They take the money but dont supply the service worse network i ever been on department of fair trading should do something
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Anonymous
map-marker Spondon, England

Nokia 215 Review

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I received incoming calls but I can't make outgoing calls I have £5.68 balance
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Reason of review:
Bad quality
Anonymous

Short Review on November&nbs-05:00;26,&nbs-05:00;2016

Lyca mobile is just ripping off....activate the different bundle as requested and charge high call rates.
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Anonymous

Short Review on November&nbs-05:00;29,&nbs-05:00;2016

Lycamobile bad customer service they have no clue what they are doing every time I call they repeat same questions they never solved the issues Lycamobile is disgusting.
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Reason of review:
Bad quality
OLUWAFUNMILAYO S

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Verified Reviewer
| map-marker Chicago, Illinois

Lycamobile Sim Card Review

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Hii, my lycamobile Sim card stopped functioning from this morning till this present moment
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Reason of review:
Damaged or defective
Anonymous
map-marker New York, New York

Bad Bad bad

I have taken $29 plan for a month. I am facing lots of network issues. My internet doesn't work. moreover customer service is bad. i am trying since last 10 days , no one is responding to my calls. My online account somehow got deactivated , it doesn't allow me to login & when i tried register new account it says already register . what a mess they dont even reply to the mail , Dont go for it Bad experience
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Reason of review:
Poor customer service
Anonymous

Lycamobile Customer Care Review

Waiting for my Lyca board from last 3 months and still they are saying the same thing we are following it They told me that they are coming yesterday to fix it and no one turned up so they just give you fake hopes they don't give a *** basically customer is not important to them at all after sending 10 message to the manager kavi harrow area then he replies with irrelevant answer *** company
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Reason of review:
Poor customer service
Anonymous
map-marker Aurora, Colorado

No customer support or resolution

I have trying to recharge my Lyca mobile service. I have not been able to do so. After speaking with your customer service they told me “On analysing our records, we could see that the transaction you have attempted was not successful due to random system checks in order to protect our customer’s online transactions from fraudulent transactions”. So to fix the problem I had to email a c opy of my credit card and photo ID. I have emailed my credit card details and a copy of my ID to your support team 4 days ago and have still not had my credit card details verified even though i was told to wait 24 hours. After waiting 48 hour I re-contacted customer service who after waiting over 40min on hold they hung up on me. Lucky for me I have nothing better to do with my time so after re-calling the support team and waiting on hold for another 30 minutes - again your customer service hangs up on me. I then go onto your online chat support and after taking the time to type out exactly my problem (MY PROBLEM IS “DUE TO LYCA SECURITY CHECKS MY PURCHASE IS BEING DECLINED” they just leave the conversation. do not go with this company.
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Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

Disconnected by their agent

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I have been using it for a few months and I saw my phone's showing no service today. I just at home as usual and it's not a location hard to get coverage. I couldn't make a call to them so I used their online chat service. The agent didn't solve the problem and immediately pretend he lost me by saying I wasn't responding for a long time, which was not true because I sent them a reply like 30 seconds ago, and then disconnected me. [Agent] we are sorry for the same [Agent] Are you there? Are you there? Your session has been disconnected due to inactivity. Thank you for contacting Lycamobile Web Chat, have a nice day! [Agent] All Agents have left the conversation
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Cons:
  • Bad attitude
  • Worst customer service
  • Poor customer service
Reason of review:
Bad quality

Preferred solution: Price reduction

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