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I have had the worst customer care experience . I cannot activate my phone I followed the written procedure and when the phone did not activate I called customer care .

I have spoken to various operators who ask me the same questions and then try offering various solutions which do not work .

I was told that there was a technical problem and that I had to wait two days then call back I would like to point out that It is a problem to actually speak to an operator and when the call goes over 5 minutes the call is cut off .

After a week of interminable waiting Drive to exasperation when I requested a refund I had to go through the same identification procedure and then .. I was cut off..

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $40.

Preferred solution: Full refund.

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