Lycamobile - No port from tesco to Lyca - Regret
Dear Customer Care, Customer Care, Ref no. : 5879**** I am writing to you to raise an issue about Mobile at LycaMobile on September 11th, 2017.
I requested to port my no. from Tesco to Lyca on 9th Sep. Now i am regretting. It is not been transferred and now they saying it is transferred to some another number.
So i asked them to correct it & transferred to the SIM i have. I spoke to customer care couple of times & they escalated this thrice but still no luck and the experience with customer care is horrible , pathetic. I have sent multiple emails to cs@***.ie but still no response at all. Just Port my number to the RIGHT sim i have.
In day time there is long waiting to get the customer care guy to talk. & they close @ 6. it is really frustrating. even the customer care guy was not good in communication either i talked by now.
I look forward to a prompt response.
Please reply to my Resolver email account as I would like to keep all of my communications in my personalised complaints case file. Yours faithfully Pawan Jailwal
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Lycamobile Cons: Accountability, Customer service.
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Comments
Please avoid publishing any personal information and promotional content
have received 2 email from them but still the same old repetitive answer instead understand the actual problem and provide solution.