Lycamobile
Lycamobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lycamobile has 1.6 star rating based on 300 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Lycamobile to a friend or colleague.
- Rating Distribution
Pros: Low rates, Prices, Prices are cheap.
Cons: Poor customer service, Customer service, Bad attitude.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lycamobile has 1.6 star rating based on 300 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Lycamobile to a friend or colleague.
- Rating Distribution
Pros: Low rates, Prices, Prices are cheap.
Cons: Poor customer service, Customer service, Bad attitude.Recent recommendations regarding this business are as follows: "Don't use lycamobile", "Can you share the steps for such request via email, easy to perform", "Go to the store directly, they do not answer calls.", "very good network", "Worst customer service".
Most users ask Lycamobile for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Lycamobile Reviews
"Activatoon"
Very helpful.I am glad to conversation about my activation.In future I will be connect with with Lycamobile.Thanks.
"Not getting connected"
Try to connect with me on mail: srwagh@***.vjti.ac.in Sim card not working, requesting you to please help me on this issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Charged unlawful
On march 10th I bought online an esim with the number 1-20*-***-**** for $12.86, and later, on March 14th, I bought a physical sim with the number is 1-20*-***-****, for $7.88.
When buying plans, there were no indication of AUTOMATIC renewal. I was in US for only 3 weeks.
And today my card (visa, last four digits 0328, issue country: Mongolia) was charged $12.88.
I wanted a refund and delete my information from their database. Unfortunately, 2 month later still no resolution. All they do is require me to submit same information over and over again.
So, i have had it, and today l filed a complaint with the federal communications commission. And I call on all pissed customers to do the same.
Preferred solution: Full refund
User's recommendation: Don't use lycamobile
Dayton, Ohio
No internet
This morning ,I changed my plan to $ 15 but doesnt work after that I go back to my normal $19 plan .now I need $15 back to my account and need the internet because , I m not have it thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHi my sim is no working please start my sim card
Hi, my SIM card is not working. Please start my SIM card. Please help me.
Preferred solution: Please
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Orlando, Florida
I recharged my phone did not work
How I can recharge my phone online i am trying it not working can you help me to recharge or can you give store address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
I was put on hold for 13 minutes and they still didn't answer. They just kept saying our representatives will be with you shortly.
- Wi-fi and deals
- Bad customer service
Preferred solution: Apology
User's recommendation: Go to the store directly, they do not answer calls.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’d and pin or account number please
832528**** my pin and account number please I need my account details because of fraud and scam privacy breed
Preferred solution: Deliver product or service ordered
User's recommendation: 8 years of service Lycamobile
Hi! We’re sorry for the inconvenience you had with us.
This isn’t the experience we want for our customers.
Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
Brooklyn, New York
Porches new line 212810****
Like a mobile representative, not resolved my issue. He didn't answer on my question, saying about he doesn't hear me, and service, is not that good?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI mistakenly bought a vodafone gift card for a lyca number. Now I cannot use the gift card.
I mistakenly bought a Vodafone gift card for a Lyca number. Now I cannot use the gift card.
I have contacted Gift Card and Vodafone, and they have asked me to contact Lyca.
I am unable to speak to a human when I call Lyca. I want to know if I could get a refund.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
My carrier said it would take 10 to 15 business days to port my number. I can't wait that long, I would have liked to have Lyca.
I talked to customer service on the phone and was told to send my receipt and my ID. I just want my money back because I can't use this service at this time.
I've already had one mobile carrier charge me $16.56, so I'm not just going to let companies take my money for a service I can't use. I want my refund.
Preferred solution: Full refund
Hi! We’re sorry for the inconvenience you had with us.
This isn’t the experience we want for our customers.
Please email us at socialmedia@lycamobile.us stating your concerns. Our support team will look into the issue and help you out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerActivating E-sim
Worst experience with customer service; assistance doesn't respond to any calls or chats for SIM activation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my bill now I need international call
My problem is the incorrect bill payment. Now, I need a 29 dollar international bill, please.
My country is Bangladesh. I need an international call.
- Lycamobile
Preferred solution: 29 dollar international bill I need
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Annemasse, Upper Savoy
To get back my Lycamobile service
I having using this sim card for 1 year and I have recharged also.Since 1 and half months I am not getting single and at present completely no single and no sign of SIM card. At present I am leaving in Annemess.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed my account information and pin
I just need my account information. Nothing really happened. I'm just trying to switch to a new phone.
Preferred solution: Account information and pin
Thank you for reaching out to us! We are happy to assist you with any inquiries you may have. Please send an email to socialmedia@lycamobile.us and our customer support team will be happy to help.
Ahmedabad, Gujarat
Not getting connected
Try to connect with me on mail: srwagh@***.vjti.ac.in
Sim card not working, requesting you to please help me on this issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Champaign, Illinois
Discontinue monthly charging
Tried to discontinue auto renewal from 2 days but it is showing error.
AAAAAbbbbbccccchgffffhjjhfddttyujjhgfddfhjjhgfddfhjjbgdddyjhhgfdsaetyuiioookkjhgfddssvvbhjhgfdrryuiiooolkhgfdsethhgddvbjjjkobbvcxzxcvbjjhfddryuuiijjgfcvbnjkhfddcvnnjhfdruijbfdxxvbnjhfdxcvjjjhffsethijjhfcvbnkkjgddgjiihhfdsfhjjfddrujjggggg
User's recommendation: Worst customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnauthorized monthly charges
Last year I purchased a pre-paid 30 Sim card for my 8 day stay in New York from Amazon.
In Spain. Upon my arrival in New York, I got in touch with your Customer Service Support number because I never received an activation email from the seller (Travsim).
In spite of the sellers description, I was informed by you that the card had no airtime and that I had to buy it. I bought $15 and I was assigned the following phone number: +1 (87*) *******. I returned to Spain on November 26th I dont want to pay a monthly fee for the Sim card because the validity was for 30 days only and I use my local service provider in Spain. Since December, I have observed that you have debited my credit card twice for $15 for a service that I dont need and cannot use in Spain.
The ID number was 89198 0**** 27196 ****.
Considering the aforementioned details, I kindly request you please revert the two debits for $15 each. Please revert to me should you require further details.
Regards.
Preferred solution: Full refund
Hi! We're so sorry to hear about the inconvenience!
This is definitely not the experience we want you to have when using our service.
Our support team is here to help. Just send an email to socialmedia@lycamobile.us with your Lycamobile number, and they'll investigate the issue ASAP.
About
Lycamobile is a company that specializes in providing telecommunication services. The company was launched in 2006 and expanded to Americas, Africa, Asia and Europe. Lycamobile’s major approach is providing international and national tariff plans for monthly fee that begins with 23 and ends with 59 dollars per month. Also, the company provides different special offers such as Free SIM card delivery and bonus minutes for calls to national and international destinations. Aside from SIM cards Lycamonile sells cell phones and headsets that are delivered for free. The company also supports a friend referral policy and pays its customers 5$ per each friend referred.
Lycamobile is ranked 590 out of 2139 in Telecommunications category
USA, Europe, Australia, Canada, Asia, UK, Worldwide, Other
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Yes right same to you