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Lycamobile - WORST CUSTOMER SERVICE
Lyca mobile customer service is the worst, I am trying to block my stolen phone IMEI number for like months now and no response from them. So this is the story, I call them,it takes up-to 30 mins to talk to the agent and the agent says that they only have limited...
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ID
#2086643 Review #2086643 is a subjective opinion of poster.
Loss
$1000
Preferred solution
Let the company propose a solution

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New Reviewer

Payment issues

Phone still not making calls but I have paid my bill please can you send me a number that I can reach you according to my sis
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ID
#2608816 Review #2608816 is a subjective opinion of poster.
Loss
$32
Preferred solution
Deliver product or service ordered

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Internet problems cennima hall or theaters

I want to see you guys for fixing the internet problems Service, specifically the internet service provider Cantact social soon

User's recommendation: I don’t know.

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ID
#2600659 Review #2600659 is a subjective opinion of poster.
Location
Cuyahoga Falls, Ohio

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New Reviewer

682-847-****

My number sim not work l,m need some new sim you can my number is 682_847-**** i like sim number plese
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ID
#2581595 Review #2581595 is a subjective opinion of poster.
Location
Fort Worth, Texas

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New Reviewer

Bad service often issues

my conectivity to network was dissappearing while i was talking on phone. Yesterday it happened the issue with the removed sim card then i restart the phone and was not connecting until today to their network. I did the procedures of fixing according to their guidance but nothing i was 3 o clock in the middle of highway needed to find person who needed help

User's recommendation: Never use this crap company.

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ID
#2578577 Review #2578577 is a subjective opinion of poster.
Pros
  • Easy and quick activation
Cons
  • Low quality service provider bad customer service
Preferred solution
To Fix the issues and to make discount instead of asking 40 dolars for a crapy bundle that is not working their own network properly.

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New Reviewer

No incoming calls

Lyca have blocked my incoming calls. I have had this problem many times in past. I call cs to get it restarted.
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ID
#2578089 Review #2578089 is a subjective opinion of poster.
Preferred solution
Have my incoming calls restored

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New Reviewer

I haven’t internet with my mobile outside my house

I havent internet with my mobile outside my house , from 10 days ago My Number: 916912**** This has happened since I paid the bill on April 29, 2021 .. and in the absence of the Internet outside my home, I lose the service of social networking sites, the Internet, and the GPS, in addition to not receiving messages and stumbling in communications .. I am your customer for years. I hope to find a solution to this problem as soon as possible, I am in this case I have not benefited from services without internet even though I have subscribed to a package that must provide me with the internet .. Thank you.
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ID
#2545015 Review #2545015 is a subjective opinion of poster.
Pros
  • Service was good as long as it worked
Preferred solution
Full refund

Slow SIM card delivery

Paid sim 5 days ago still has not arrived hopeless compaired to belong and other service providers #############

User's recommendation: Not a good start.

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ID
#2540076 Review #2540076 is a subjective opinion of poster.

Vijaynyc001@***.com

hey this is Vijay Kumar my mobile phone number 520858**** .5 days ago my phone was not incoming calls for the line why?
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ID
#2485926 Review #2485926 is a subjective opinion of poster.
Location
Jamaica, New York
New Reviewer

Just my top up is not working

I need my Tata I spent $40 last week just I used it one week I had 60 G but right now my Tata is 0 I dont understand whats wrong the company stolen my Tata or someone else thanks.
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ID
#2483882 Review #2483882 is a subjective opinion of poster.
Location
Melbourne, Victoria

Service not working

Nothing comes up, all services are gone. It's been two days without phone and Lycamobile is doing nothing. Not happy with the service. If nothing will seek out soon, I will definitely port my number with other service providers.
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ID
#2450050 Review #2450050 is a subjective opinion of poster.
Location
Kogarah, New South Wales

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New Reviewer
I called lycamobile customer service so many times for getting my account number and PIN on 02/27/2021, and I could provide the correct information that lycamobile usually ask for porting out phone numbers. The representatives just refused to provide me the account...
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ID
#2437578 Review #2437578 is a subjective opinion of poster.
Pros
  • Prices
Cons
  • Network issues
  • Signal coverage is poor in dallas
Preferred solution
Let the company propose a solution

Complaint againsta agents

Your agents aiyyapan and henry are not intrested in providing services please please release them they need a break and training to respsct customers so they dont abuse and hang up the call on customers face
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ID
#2433759 Review #2433759 is a subjective opinion of poster.
Location
Chicago, Illinois

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New Reviewer

Misleaded by customer service

I lost my sim arranged new sim contacted customer service to change previous number on new sim I was advised to call at cs@***.co.uk along with details Plus name and Date of Birth . Its weekend email will be answered in next week whole process will start again in next week hopefully they will not swap number without any verification. Called on Saturday 20 02 21 at 17 50 Call lasted for 6 minutes n 28 seconds I called from 0794448****
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ID
#2428627 Review #2428627 is a subjective opinion of poster.
New Reviewer

Payment issues

A recharge for monthly $29.00 paid in advance on 02/03/2021 to be effective after 02/20/2021 for phone # 347-257-****.It did not appear in the balance.I had to pay another payment of $29.00 to keep my phone active. I want the credit of $29.00 back to my account or else to consider this overpayment for the recharge for the next month.Please show this amount as balance reserved for next month.

User's recommendation: Never make advance payments.

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ID
#2428504 Review #2428504 is a subjective opinion of poster.
Loss
$29
Preferred solution
Full refund

I would like to make automatic payment.

And also if i don't have wifi I don't have no internet I don't know why can a technician to call me please .thanks in advance .
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ID
#2418136 Review #2418136 is a subjective opinion of poster.

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